Privacy Policy

Privacy Policy – Simon & Lucy London

At Simon & Lucy London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

When you interact with our website (for example, placing an order or creating an account), we may collect the following personal data:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details
  • IP address and device information
  • Browsing behavior and activity on our website

We only collect the information necessary to provide you with the best possible service.

2. How We Use Your Information

Your personal data is used to:

  • Process and deliver your orders efficiently
  • Provide customer support and respond to inquiries
  • Send order updates and important service information
  • Improve our website, products, and overall customer experience
  • Prevent fraud and ensure secure transactions

3. Sharing Your Information

We respect your privacy and do not sell your personal data.

Your information is only shared with trusted third parties when necessary, such as:

  • Payment providers (to process transactions securely)
  • Shipping partners (to deliver your order)
  • Service providers that help us operate our business

We may also share data if required by law or legal obligations.

4. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and regulatory requirements

After this period, your data will be securely deleted or anonymized.

5. Cookies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Analyze visitor behavior
  • Personalize your shopping experience
  • Support marketing efforts

You can manage or disable cookies at any time through your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to data processing
  • Request data portability

To exercise any of these rights, please contact us using the details below.

7. Contact Information

If you have any questions about this Privacy Policy or your personal data, feel free to contact us:

Business Name: Simon & Lucy London
Email: info@simonlucylondon.com