Terms & Conditions

Terms & Conditions – Simon & Lucy London

These Terms & Conditions apply to all purchases made through the website of Simon & Lucy London. By using our website and placing an order, you agree to the terms outlined below.

For any questions, you can contact us at:
📧 info@simonlucylondon.com

1. Applicability

By placing an order on our website, you agree to be bound by these Terms & Conditions. These terms apply to all agreements between you and Simon & Lucy London.

2. Product Information

We strive to ensure that all product descriptions, images, and information on our website are accurate and up to date.

However:

  • Minor variations may occur (e.g. color, sizing, or appearance)
  • Errors such as typographical mistakes or incorrect information may occasionally happen

We reserve the right to correct such errors at any time.

3. Orders & Payments

  • Orders are processed only after full payment has been received
  • Available payment methods may vary depending on your location
  • Customers are responsible for selecting a valid and available payment method

All transactions are handled through secure payment providers to ensure your safety.

4. Processing & Delivery

We aim to deliver your order as quickly as possible:

  • Processing time: 1–3 business days
  • Shipping time: 3–7 business days (depending on your location)

To ensure efficient fulfillment and competitive pricing, orders may be shipped directly from our international fulfillment partners.

Please note:

  • Delivery times are estimates and may vary due to external factors
  • Delays caused by customs, carriers, or unforeseen circumstances are beyond our control

5. Returns & Cancellations

For detailed information regarding returns, refunds, and cancellations, please refer to our Return Policy.

6. Liability

  • We are not liable for loss or damage during shipping if tracking confirms delivery to the address provided
  • Customers are responsible for entering the correct shipping details at checkout
  • Address changes must be requested within 24 hours of placing the order

7. Intellectual Property

All content on this website — including but not limited to:

  • Text
  • Images
  • Logos
  • Branding

is the property of Simon & Lucy London and may not be used, copied, or distributed without prior written permission.

8. Complaints Procedure

If you have a complaint, we’re here to help.

Please contact us via:
📧 info@simonlucylondon.com

We aim to respond to all inquiries within 5 business days.

9. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands.